Terms of Use

These terms are an agreement between you and SportBlox ("we", "us") governing your use of the SportBlox website and app — an AI-assisted service that generates personalised, multi-week training plans for athletes and coach-managed teams. By creating an account or using SportBlox, you agree to these terms. If you don't agree, please don't use the service. Questions any time: [email protected].

Our Privacy Policy explains how we handle your personal information and forms part of this agreement.

Who can use SportBlox

You must be at least 16 years old to create a SportBlox account. Coaches may add younger athletes to a team roster only with the consent of the athlete's parent or guardian, and are responsible for having that consent before entering an athlete's details.

When you sign up, you must provide accurate information and keep it up to date. An account is personal to you — don't share your login credentials or let someone else use your account. You're responsible for everything that happens under your account, so keep your password secure and tell us immediately if you believe your account has been compromised.

The service

SportBlox generates and refines training plans using an AI agent, based on the sport, goals, skill level, challenges, events, and schedule information you (or your coach) provide. The product includes a training calendar, AI plan chat, team and group management for coaches, and optional integrations such as Strava. We're continually improving SportBlox and may add, change, or remove features over time; if we make a change that materially reduces what a paid subscription includes, we'll tell subscribers in advance.

Training plans are not professional advice

SportBlox is a training-planning tool, not a doctor, physiotherapist, or accredited coach. Training plans and chat responses are general guidance generated from the information you provide — they are not medical advice and are not tailored to your health conditions, injuries, or physical limitations beyond what you tell us.

• Consult a qualified medical professional before starting a new training programme, especially if you have a health condition, an injury, or haven't trained recently.
• Use your own judgment (and your coach's) about whether a session is appropriate for you on the day. Stop and seek advice if you experience pain, dizziness, or other warning signs.
• Physical training carries inherent risk of injury. You take part in sessions at your own risk and are responsible for training safely, using appropriate equipment, and training in a safe environment.

Coaches who assign plans to a team are responsible for reviewing sessions and judging their suitability for their athletes before use.

AI-generated content

Plans, sessions, and chat responses are produced by an AI model. AI output can be incomplete, generic, or occasionally wrong — for example, a suggested load or progression that doesn't suit you. Review AI-generated content before relying on it, and use the plan chat or manual editing to correct anything that doesn't fit. We don't guarantee that a generated plan will achieve any particular sporting result.

What SportBlox is for

SportBlox — including the AI plan chat — exists for one purpose: creating and refining sports training plans. It is not a general-purpose assistant, and you must not use it for unrelated tasks or as a substitute for professional services of any kind.

In particular, SportBlox does not provide health care. The plan chat is not equipped to give medical advice of any kind — physical or mental — and must not be used to seek diagnosis, treatment, injury or rehabilitation guidance, nutrition or medication advice, counselling, or crisis support. We may decline, redirect, or limit conversations that go beyond training planning. If you have a health concern, talk to a qualified professional, and in an emergency always call your local emergency number.

Coaches and teams

Coaches can create teams, invite other coaches, manage athlete rosters and groups, and request AI-generated plans for the team. Each team has an owner, who alone can delete the team, invite coaches, remove other coaches, and manage the team's subscription. If you're an athlete on a team, you can view the team's plan and respond to attendance for in-person sessions, but the team's plan is managed by its coaches.

Coaches are responsible for the information they enter about their athletes, for having permission to share it with us (see the Privacy Policy), and for how they use SportBlox with the athletes in their care.

Subscriptions, billing, and free tiers

The core plan and calendar are free to use. AI-powered actions — plan generation, regeneration, plan chat, and connecting Strava or an external AI client — are metered by subscription tier. Current tiers, prices, and what each includes are shown on our pricing page and at checkout; prices are in Australian dollars and include GST where applicable.

• Payment. Payments are processed by Stripe on Stripe's own hosted pages. Subscriptions renew automatically for successive billing periods (monthly, yearly, or — for teams — a season pass) until cancelled.
• Cancelling. You can cancel any time via the billing section of your account, which opens Stripe's customer portal. Cancelling stops future renewals; unless we say otherwise, your paid features continue until the end of the period you've already paid for. Except where the law (including the Australian Consumer Law) says otherwise, fees already paid are non-refundable.
• Team capacity changes. A team owner can adjust athlete capacity on a subscribed team. Increasing capacity is charged as a prorated amount immediately; decreasing takes effect from the next billing cycle rather than as a partial refund.
• Top-up drafts. Draft top-ups are one-off purchases, not subscriptions — they don't renew, don't reset monthly, and are consumed as you use them. Top-ups are non-refundable except as required by law.
• Team trial. A new team gets a one-time 14-day trial with no payment details required. The trial is once per coach, not per team. When it ends, AI-metered features stop until the team subscribes.
• Price and allowance changes. We may change prices or tier allowances. For existing subscribers, price changes take effect from a future renewal and we'll give you advance notice so you can cancel first. Free-tier allowances may change at any time.

If your subscription ends

A lapsed, cancelled, or expired subscription never locks you out of your data. Your plans, calendar, and manual edits stay fully readable and editable — only AI-metered actions stop until you subscribe again.

Fair use and usage limits

Each tier includes monthly allowances (such as plan drafts and chat turns), and we apply additional safeguards — including daily generation caps, anomalous-cost protections, and signup rate limits — to keep the service reliable and our AI costs sane. When you hit a limit, the product tells you what ran out and what would unblock it. Don't attempt to circumvent allowances, limits, or safeguards (for example, by creating multiple accounts or disposable teams to farm free usage).

Acceptable use

Don't use SportBlox to:

• break the law, or infringe anyone's rights;
• harass, abuse, or harm others, or misrepresent who you are;
• upload malicious code, probe or disrupt the service, or access other users' accounts or data without authorisation;
• scrape the service, or copy, resell, or provide the service to third parties as your own offering;
• use the service, including the plan chat, for purposes other than creating and refining training plans — including as a general-purpose assistant or as a source of medical or other health advice (see "What SportBlox is for" above);
• use automated means to bulk-generate plans or chat responses outside the product's intended use;
• reverse engineer or attempt to extract the source code of the service, except where the law gives you that right.

We may suspend or terminate accounts that violate these terms.

Your content

You own the information you put into SportBlox — your training profile, notes, events, and chat messages. You give us permission to host, process, and display that content as needed to run the service, including sending training-related information to our AI provider to generate your plan, as described in the Privacy Policy. This permission ends when your content is deleted from the service.

You're free to use the training plans generated for you — train with them, print them, share them with your team or your own coach. If you give us feedback or suggestions, we can use them to improve SportBlox without owing you anything.

Third-party services

Optional integrations connect SportBlox to services we don't control:

• Strava — if you connect your Strava account, your use of Strava remains governed by Strava's own terms. You can disconnect at any time.
• External AI clients (MCP) — if you authorise an external AI client to access SportBlox, that client can read and modify your plans with the same permissions you have. You're responsible for the clients you choose to authorise and for what they do with that access; you can revoke a connection at any time.
• Stripe — billing runs on Stripe's checkout and customer portal, under Stripe's terms.

We're not responsible for third-party services, and an integration being available isn't an endorsement.

Our intellectual property

SportBlox — the software, design, branding, and everything in the service other than your content — belongs to us or our licensors. These terms give you a personal, non-transferable right to use the service; they don't transfer any ownership to you.

Suspension and termination

You can stop using SportBlox at any time and can ask us to delete your account by emailing [email protected]. We may suspend or terminate your access if you materially breach these terms, if required by law, or if we discontinue the service — in which case we'll give reasonable notice where we can and, for paid subscribers on an unexpired subscription who aren't in breach, a pro-rata refund of the unused portion. Sections of these terms that by their nature should survive termination (such as ownership, disclaimers, and liability) do so.

Disclaimers and liability

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded — including guarantees that services will be provided with due care and skill. Nothing in these terms limits our liability for fraud, or for death or personal injury caused by our negligence.

Subject to that:

• SportBlox is provided "as is" and "as available". We don't guarantee the service will be uninterrupted, error-free, or that AI-generated content will be accurate or fit for your specific circumstances.
• Where the law allows us to limit our liability for breach of a non-excludable guarantee, our liability is limited to re-supplying the service or paying the cost of having it re-supplied.
• To the extent permitted by law, we're not liable for indirect or consequential loss (such as lost opportunities or lost data caused by events outside our reasonable control), and our total aggregate liability to you under these terms is limited to the greater of the amounts you paid us in the 12 months before the claim arose and A$100.
• You're responsible for your own training decisions, as set out in "Training plans are not professional advice" above.

If you use SportBlox in breach of these terms and that breach causes a third party to bring a claim against us, you'll cover the losses we reasonably incur as a result.

Changes to these terms

We may update these terms as SportBlox evolves. If we make a material change, we'll notify account holders by email or in the app before it takes effect. Continuing to use SportBlox after a change takes effect means you accept the updated terms; if you don't agree, stop using the service and, if you have a subscription, cancel it before the change applies to you. The "last updated" date above always reflects the current version.

General

These terms are governed by the laws of Victoria, Australia, and both of us submit to the non-exclusive jurisdiction of the courts of Victoria. If part of these terms turns out to be unenforceable, the rest still applies. If we don't enforce a term straight away, we're not waiving it. You can't transfer this agreement to anyone else without our consent; we may transfer it as part of a merger, acquisition, or sale of assets, in which case these terms continue to apply.

Contact

Questions about these terms: [email protected].